Customer reviews
Customers rate their driver after every completed job, and that rating shows on the driver's profile when you compare. Below are the testimonials City2City publish, word for word.
What customers say
Customers rate their driver after every job. Those ratings show on each driver’s profile when you compare.
How customer ratings workPolite and very hard working team.
Had a smooth office move after a very stressful day packing all the items. The crew arrived early and helped us pack remaining items and were very helpful.
Very professional.
The last-minute booking service was simple to book and on time, great service.
Every rating belongs to a driver
City2City is a marketplace. You are not booking a company van — you are booking a particular driver who runs their own vehicle and sets their own price. So the rating follows the driver, and you see it on their profile at the point you choose.
The job is completed
You book a driver, they collect and deliver, and the booking closes in your account.
You rate your driver
After every job the customer rates the driver who did it — not City2City, and not a van.
It shows when you compare
That rating sits on the driver's profile, so the next customer comparing drivers can see it before they book.
What you will and will not find here
City2City is a young platform. Rather than pad this page out with numbers we cannot stand behind, here is exactly what the feedback on the site is and where it comes from.
There is no single City2City rating, because no single person did your job. Compare drivers and read each driver's own rating instead.
The quotes on this page are the testimonials City2City publish on city2city.co.uk. They are reproduced word for word and nothing has been added to them.
A driver's rating and the number of jobs they have completed sit on their profile in the booking flow, next to their van and their price.
Drivers, checks and changes
- Can I change my booking before moving day?
- Yes. Message us on live chat and we'll change it for you.
- How do you choose your drivers?
- Every driver is checked before they can take jobs, and customers rate them after each one. You can see those ratings when you compare.
The rest are on the FAQs page, or you can get in touch.
See the drivers available for your job
Enter your addresses and date, and compare drivers on price, rating, jobs completed and van size before you book.