Book a van, and choose the driver yourself
City2City is a marketplace of independent London drivers. You describe the job, the platform works out the van and the time, and then you compare the drivers who are free on price, rating and jobs completed.
Three steps to book
Tell us about the job
Your addresses, the date and time, what you’re moving and whether you want help loading.
Compare drivers
See who’s available, their van, their reviews and their price for your job.
Book and pay online
Choose a driver, pay by card, and follow them from your phone on the day.
What the booking actually asks you
Seven screens, start to finish. Nothing here needs a phone call, and you do not enter a card until you have chosen a driver and seen their price.
- 01
Tell us about the job
The first screen asks what you are moving — a home removal, furniture and single items, or a business delivery. Choose a home removal and it also asks the property type, because a studio and a four-bed house are not the same job.
Service typeProperty type (home removals)Collection addressDelivery addressFloor at each addressLift at each addressExtra stops on the wayThe items you are movingAddresses are looked up as you type, so the driver gets the right door rather than the right postcode. Floor and lift are asked separately for the collection and the delivery — carrying a sofa down four flights takes longer than wheeling it out of a lift, and that time is in the quote instead of being argued about on the day.
Property types you can chooseStudio1 Bed Flat2 Bed Flat3 Bed Flat4+ Bed Flat1 Bed House2 Bed House3 Bed House4+ Bed HouseStorage UnitFlatshareFloor, asked for each addressGround floor1st floor2nd floor3rd floor4th floor5th floor or higher - 02
Pick a van, or let the calculator pick one
There are five van sizes. If you already know which one you want, choose it and move on. If you do not, the van size calculator adds up what you are moving and suggests the smallest van it fits in.
Van sizeItem picker by roomProperty presetEvery van on the platform is measured, so the suggestion is based on load space rather than a guess. The full measurements are on the van guide.
- 03
Choose how much help you want
Four options, and they change the price. Driver only means you load and unload yourself. The other three bring hands: the driver helping, the driver plus one porter, or the driver plus two porters.
No help neededWith driver helpDriver + 1 porterDriver + 2 portersThere is also a packing service. Tick it and the driver brings the materials as well as doing the packing, so you are not buying boxes and tape separately.
- 04
Set the date, the time and how long you need
Pick the day and the arrival time, and set how long you think the job will take. The booking is by the hour with a two-hour minimum, so two hours is the shortest slot you can book.
DateArrival timeEstimated durationPacking servicePromo codeIf you are not sure how long to book, the calculator gives you an estimate from your item list. Under-booking is not a disaster — see what happens if the job overruns, further down this page.
- 05
Check the job summary
Before any prices appear you get a summary of the job: the route drawn on a map, the mileage between the addresses, your stops in order, the van and the help level you chose, and the estimated duration.
Route mapMileageStops in orderVanHelp levelEstimated durationThis is the point to correct anything. Change the van, add a stop or move the time, and the summary updates before you go anywhere near a payment screen.
- 06
Compare the drivers who are free
Now you see the drivers available for your slot, side by side. Each one shows their price for your job, their rating, how many jobs they have completed and which van they drive. Sort by price or by rating, open a driver profile, and pick the one you want.
Price for your jobRatingJobs completedVanDriver profileDrivers set their own prices, so two drivers with the same van can quote differently. That is the point of the comparison — you are choosing, not being allocated.
- 07
Pay by card, then follow the job
Pay by card to book, and the job goes to your driver to confirm. On the day you can follow your driver from your phone, so you know when they are close instead of ringing to find out.
Card paymentBooking confirmationDriver tracking on the dayNeed to change something before moving day? Message us on live chat and we will change it for you.
Which van, and how long to book
These are the two answers that move the price the most. Both come off measured load space and measured handling time rather than a rule of thumb.
The five van sizes
Load space and payload, as measured on the platform.
| Van | Load space | Payload | Seats |
|---|---|---|---|
| Small Wheel Base | 1.2 m × 1.49 m × 1.2 m | 600–900 kg | 2 |
| Medium Wheel Base | 2.4 m × 1.7 m × 1.4 m | 1,200 kg | 3 |
| Large Long Wheel Base | 3.4 m × 1.7 m × 1.7 m | 1,200–1,500 kg | 3 |
| Extra Long Wheel Base | 4.5 m × 1.7 m × 1.9 m | 1,200–1,500 kg | 3 |
| Luton Van | 4.0 m × 2.0 m × 2.2 m | 1,200–1,600 kg | 3 |
How long a move usually takes
What the calculator returns for a standard property, with the van it suggests. Your own item list will move these up or down.
| Property | Time to book | Suggested van |
|---|---|---|
| Studio | about 2.5 hours | Medium Wheel Base |
| 1 Bed Flat | about 3.5 hours | Large Long Wheel Base |
| 2 Bed Flat | about 4.5 hours | Extra Long Wheel Base |
| 2 Bed House | about 5 hours | Extra Long Wheel Base |
| 3 Bed House | Request an estimate | May need multiple trips or vehicles |
| 4+ Bed House | Request an estimate | May need multiple trips or vehicles |
Estimates come from the van’s base handling time, the time each item takes to carry and travel between the addresses. Stairs, a long carry or a tight parking space will push a real job past them.
Not sure which van you need?
Start from a property size or add your items room by room, and the calculator suggests the smallest van they fit in.
What is inside every quote
The price you see next to a driver is the price of the job. There is no separate fuel line, no mileage charge added afterwards and no Congestion Charge to settle later.
- MileageThe distance between your addresses, including any stops you add.
- FuelNo separate fuel charge on top of the quote.
- InsuranceGoods in transit, hire and reward, and public liability cover.
- The vanThe size you chose, at the price shown.
- HelpersThe help level you selected — driver only, driver helping, or porters.
- The time you bookedTravel, loading and unloading inside the hours you booked.
- Congestion ChargeAlready inside the price, not added at the end.
- ULEZThe Ultra Low Emission Zone charge is also inside the price.
What is not included
- Tolls other than the Congestion Charge and ULEZ
- Ferry crossings
- Private road charges
- Time beyond the hours you booked, which is charged at the driver’s listed overtime rate
The two-hour minimum, and what happens if it runs long
Drivers charge a set price for the first two hours and an hourly rate after that. Two hours is the shortest booking, because it covers getting to you, loading and unloading.
How the hours are charged
- 1The first two hours have a set price shown before booking.
- 2After that, time is charged by the hour at the rate shown on the driver’s card.
- 3If the job runs past the hours you booked, the extra time is charged at that same listed rate. Nothing is invented on the day and the rate is on screen before you pay.
| Van | First 2 hours | Each hour after |
|---|---|---|
| Large Long Wheel Base | £171.95 | £85.97 |
| Luton Van | £185.95 | £92.97 |
Two real rates from the platform, shown as an example. Drivers set their own prices, so the drivers in your search will each quote their own.
A worked example
You book a Large Long Wheel Base for two hours at £171.95. The lift is out and the job takes three hours instead. One extra hour at £85.97 takes the job to £257.92. That is the whole calculation — same rate, one more hour.
Changing a booking
Anything that needs to change before moving day — the time, an address, an extra stop — goes through live chat and we sort it out with the driver. If you would rather talk to someone, the line is below.
+44 333 335 6525Every driver is checked before they can take work
City2City does not own vans or employ drivers. It is a marketplace of independent London drivers, and before any of them can appear in your search they have to produce paperwork.
- Driving licenceUploaded and checked before the driver can take work.
- Vehicle registration (V5)The van they drive is the van you see on their card.
- Goods in Transit insuranceCover for what is in the back.
- Hire and Reward insuranceCover for carrying goods for payment.
- Public Liability insuranceCover for damage while they work.
- Customer ratingsEvery job is rated afterwards, and the rating is on their card.
What happens on the day
You booked a named driver with a known van, so there are no surprises at the door.
Follow the driver
Track them on the way from your phone, so you know when to be at the door.
Load and go
The help level you booked turns up — driver only, driver helping, or the driver with one or two porters.
Stops in order
Any stops you added are on the route, in the order you set them.
Rate the job
You rate the driver afterwards, and that rating is what the next customer compares.
Try it with your own addresses
Fill this in and you will see the drivers who are free, with their prices. No card needed to look.
Tell us the basics and we will show you real drivers and real prices. Whatever you fill in here is carried straight through — you will not be asked for it twice.
Prices come from the drivers themselves. City2City adds its booking fee on top, and the driver is paid their price after the job.
Ready to get quotes?
It takes a couple of minutes and there’s no card needed to see prices.