Driver terms and conditions

These terms are between you and City2City Logistics Ltd, a company registered in England and Wales under company number 15462566, with its registered office at 16J Blenheim Crescent, London W11 1NW. They apply whenever you use the City2City platform to find or carry out work.

City2City runs a marketplace. It introduces customers to independent drivers. It does not own vehicles, it does not employ drivers, and it does not carry out removals itself.

You work for yourself. You are not an employee, worker or agent of City2City. You choose when to work, which jobs to accept, and what to charge.

You are responsible for:

• Your own income tax and National Insurance
• Registering with HMRC as self-employed, and VAT if you are over the threshold
• Your vehicle, its maintenance, tax and MOT
• Your own insurance, as set out below
• Any people you bring with you to help

Nothing in these terms creates a partnership, a joint venture or an employment relationship.

Before you can take a job you must provide, and keep valid:

• A full driving licence valid in the UK
• Your vehicle registration document (V5)
• Goods in Transit insurance
• Hire and Reward insurance
• Public Liability insurance
• The right to work in the UK

You must tell us straight away if any of these lapse, are cancelled, or change. Taking work without valid insurance is a breach of these terms and we will remove you from the platform.

The level of Goods in Transit cover is set by each individual driver, not fixed by City2City. If a customer needs a specific level of cover for their move, they can ask you on live chat before booking.

You set your own rates. Customers see your price alongside other drivers’ and choose for themselves.

Prices are structured as a set amount covering the first two hours, then an hourly rate after that. The platform applies a two-hour minimum to every booking.

The price shown to the customer includes mileage, fuel, your insurance, the van, any helpers they selected, the Congestion Charge and ULEZ. It does not include tolls, ferries or private road charges.

You may not ask a customer for extra payment outside the platform for work covered by a booking.

You set your own prices in your driver profile, and for each completed booking you are paid the price you set. City2City charges the customer a booking fee on top of your price; it is not taken from what you are paid. We will tell you before the way the booking fee works changes.

Customers pay through the platform by card. Payouts to you are handled by Stripe, using Stripe Connect. You will need to complete Stripe’s identity checks before you can be paid.

You are under no obligation to accept any job. Once you accept one, you agree to:

• Turn up at the agreed address at the agreed time
• Bring the van size the customer booked
• Bring the level of help the customer selected and paid for
• Handle the customer’s belongings with reasonable care
• Call all the stops on the booking, in order
• Keep the app running so the customer can see your progress
• Mark the job complete when it is done

If the job is going to run over the hours booked, tell the customer before the booked time runs out, not afterwards.

If you cannot make a job you have accepted, cancel it in the app as early as you can so the customer has time to find someone else.

Repeatedly cancelling accepted jobs at short notice, or failing to turn up at all, will lead to suspension.

Customers rate their driver after every job. Those ratings appear on your profile when customers are comparing drivers.

We expect you to:

• Be polite and professional with customers and members of the public
• Keep your vehicle clean, roadworthy and legal
• Not be under the influence of alcohol or drugs while working
• Not discriminate against any customer
• Not pass a job to someone else without telling City2City

You are responsible for the customer’s belongings while they are in your care. Claims for loss or damage in transit are made against your Goods in Transit insurance.

City2City is not a party to the transport contract and does not insure the goods. Its role is to introduce you to the customer and to handle the booking and payment.

You must report any damage, accident or incident to City2City as soon as reasonably possible, and in any event within 7 days of the move.

We may suspend or remove your account if:

• Your licence, V5 or any of your insurances lapse or cannot be verified
• You breach these terms
• There is a credible safety concern
• Your ratings fall persistently below an acceptable standard

You can leave at any time. Complete or cancel any jobs you have already accepted first. Money already earned will still be paid to you.

To delete your account and data, make a deletion request.

How City2City handles your personal data — including your location while working, your uploaded documents and your Stripe payouts — is set out in the driver privacy policy.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If something goes wrong, contact us first — email info@city2city.co.uk, call +44 333 335 6525, or message us on live chat. We aim to acknowledge a complaint within 2 working days and to resolve it within 14 days.