Cookie policy
What City2City stores on your device, which of it is needed to make the site work, which of it is optional, and how to turn the optional part off.
Last updated 28 September 2026. If you have any questions about this policy, contact us at info@city2city.co.uk.
Effective date: 28 September 2026
2. Cookies that make the site work
These keep the site working. They cannot be switched off, because without them you cannot sign in, book a job or pay. None of them is used to track you or to show you adverts.
| Name | Set by | What it does | How long |
|---|---|---|---|
c2c_session | City2City | Keeps you signed in to your customer account. Scripts on the page cannot read it | Until you sign out or close your browser |
c2c_driver_session | City2City | Keeps a driver signed in to the driver portal. Scripts on the page cannot read it | Until you sign out or close your browser |
c2c_device | City2City | A random code for this browser, set when you sign in or create an account. City2City's booking system uses it to keep your sign-in tied to one device | 1 year, or until you sign out |
c2c_cap | City2City | Checks the code you type on the contact, business enquiry and account deletion forms, to keep automated spam out | 20 minutes |
c2c_checkout | City2City | Holds a signed record of the booking you are paying for (the driver, the price, postcodes, date and time), so the booking can be confirmed safely after you pay, even if you close the tab. Scripts on the page cannot read it | 14 days |
__stripe_mid, __stripe_sid | Stripe | Help Stripe spot and stop card fraud. Set when the Pay step of a booking opens | __stripe_mid 1 year, __stripe_sid 30 minutes |
m (on m.stripe.com) | Stripe | Also used by Stripe to prevent fraud, set on Stripe's own address | Up to 400 days |
The site also keeps these in your browser’s storage:
| Name | Set by | What it does | How long |
|---|---|---|---|
c2c-cookie-consent-v1 | City2City (local storage) | Remembers whether you accepted or refused analytics cookies, so the banner does not ask again on every page | Until you clear this site's data in your browser |
c2c_booking_v1 | City2City (local storage) | Keeps a booking you have started, so you can pick up where you left off. The first line of each address is dropped after a day | Up to 14 days, or until the move date has passed |
c2c_paid_v2 | City2City (local storage) | Remembers a card payment that has gone through but is not yet confirmed, so you cannot be charged twice for the same job. It holds postcodes, the date and time, the driver's first name and the total | Up to 7 days |
c2c_handoff_lines, c2c-move-items-v1 | City2City (session storage) | Carry the addresses and items you entered on a quote form or the van size calculator over to the booking form | Until you close the tab |
c2c:sign-in-forwarded | City2City (session storage) | Remembers for one minute which page the sign-in page has just sent you to, so it cannot send you round in a loop | Until you close the tab |
3. Analytics cookies — Google Analytics
If you accept analytics cookies, the site loads Google Analytics, so we can see how many people visit, which pages they use and where the site is slow or confusing. It tells us how the site is performing, not who you are. If you refuse, or do not answer the banner, Google Analytics does not load at all.
| Name | Set by | What it does | How long |
|---|---|---|---|
_ga | Google Analytics | Tells one browser apart from another so visits can be counted | 2 years |
_ga_<container id> | Google Analytics | Keeps the session state for this site | 2 years |
You can change your choice at any time using the Cookie settings link in the footer. Refusing after you have accepted removes these cookies. You can also block Google Analytics across every site you visit with the Google Analytics opt-out browser add-on.
4. No advertising cookies
The site does not use advertising or retargeting cookies, and nothing on it follows you to other websites. If that ever changes, this page will be updated and the cookie banner will ask you first.
5. Live chat — Crisp
Our live chat runs on Crisp. Nothing from Crisp loads until you open the chat. Once you do, Crisp sets a cookie so your conversation carries on where it left off instead of starting again on every page. Crisp says these cookies are not used for tracking.
| Name | Set by | What it does | How long |
|---|---|---|---|
crisp-client/session/… | Crisp | Keeps your chat conversation attached to you between pages and visits | 6 months, renewed each time you come back and open the chat |
Other crisp-client/… cookies | Crisp | Keep the chat window working | 6 months or less |
What happens to the messages themselves is covered in the privacy policy.
6. Address, postcode and route lookups
When you type an address, our server passes what you type to Loqate (GBG) to suggest matching addresses, and looks postcodes up with postcodes.io to place them on the map. To work out the road distance, our server sends the start and end points to a routing service: Google’s route service, or the OSRM routing service when Google is not used. Your browser never contacts these services directly, so none of them can set cookies on your device. What they receive is covered in the privacy policy.
7. Managing cookies
There are three ways to control this:
- The cookie banner. When you first arrive you can accept or refuse analytics cookies. To change your mind later, use the Cookie settings link in the footer of any page.
- Your browser. Chrome, Safari, Firefox and Edge all let you block or delete cookies and stored data for a site. Look under Settings, then Privacy. Blocking the cookies that make the site work will stop you being able to sign in or book.
- Google’s own tool. The Google Analytics opt-out add-on, linked above.
Clearing this site’s data also clears the choice you made on the banner, so you will be asked again next time.
8. Changes to this policy
We update this page when the tools on the site change. The effective date at the top tells you which version you are reading. Questions go to info@city2city.co.uk.
Contact
City2City Logistics Ltd (registered in England and Wales, company number 15462566), 16J Blenheim Crescent, London W11 1NW.
Email info@city2city.co.uk. Phone +44 333 335 6525.