Need a hand?
Chat, phone, email or the contact form — whichever suits. Most questions about pricing, timings and van sizes are answered further down this page.
Live chat
The quickest way to change a booking, add a stop or ask about a driver. Open the chat bubble in the corner of any page.
Open live chatCall us
If you'd rather talk it through — moving day problems included — give us a ring.
+44 333 335 6525Send us the details and any photos of what's moving, and we'll come back to you.
info@city2city.co.ukSend a message
Fill in the contact form with what you need and we'll pick it up from there.
Go to the contact pageChanging or adding to a job
Message us on live chat and we'll change it for you — a new date, a different time, an extra stop or a bigger van. It helps if you have your booking details and the two addresses to hand. If the move is already under way, give us a ring instead.
Common questions
Every quote includes all standard costs — mileage, fuel, insurance, van size, helpers and the travel time you select. Tolls, ferries and private road charges are not included and are paid separately if your route needs them. Otherwise your price only changes if your move runs longer than the booked hours, when clearly listed overtime rates apply.
Most drivers set a minimum two-hour booking to cover travel, loading and unloading. After that, time is charged in hourly or half-hour increments, so pricing stays clear and predictable.
Yes — your quote covers the Congestion Charge, ULEZ and Clean Air Zone fees. Extra tolls, ferries or private road charges aren't included and are paid separately if needed.
Yes. Press '+ Add a stop on the way' when you enter your addresses. You can add up to eight.
Yes. Message us on live chat and we'll change it for you.
Most drivers bring tools and will dismantle and reassemble furniture, but it is up to the individual driver. Message us on live chat before you book if you need it.
Every driver is checked before they can take jobs, and customers rate them after each one. You can see those ratings when you compare.
Pages that answer most of it
Who you're dealing with
City2City is a marketplace. You book a checked local driver through us — City2City Logistics does not own the vans or employ the drivers. Every driver is checked before they can take jobs: driving licence, vehicle registration document (V5) and three insurances — goods in transit, hire and reward, and public liability.
City2City Logistics, registered in England and Wales. Registered office: 16J Blenheim Crescent, London W11 1NW. Phone +44 333 335 6525, email info@city2city.co.uk.