Driver privacy policy

City2City is operated by City2City Logistics Ltd, a company registered in England and Wales under company number 15462566, with its registered office at 16J Blenheim Crescent, London W11 1NW. We are the data controller for the personal data described in this policy under the UK GDPR and the Data Protection Act 2018.

City2City is a marketplace. It connects customers with independent drivers. It does not own vehicles or employ drivers.

• Your name, email address, phone number and password
• Your vehicle details and the van size you operate
• The prices you set for your work
• Your availability, the areas you cover and the services you offer
• Jobs you have quoted for, accepted, completed or cancelled
• Ratings and reviews customers leave about your work
• Messages you send through live chat and in-app support
• Device information and a push notification token, so we can alert you to jobs
• Your location while you are working — see below
• The documents listed below

The driver app collects your location so customers can see where you are during a job, so we can offer you work nearby, and so mileage can be calculated on a booking.

This happens while the app is open and while a job is in progress, including when the app is running in the background. The app asks for your permission before it starts, and explains what it is collecting and why. You can withdraw that permission at any time in your phone’s settings, but you will not be able to accept jobs while it is switched off.

We do not track your location when you are off duty and no job is in progress.

Before you can take work on City2City, you upload the following. We hold them to check you are entitled and insured to do the work, and to show customers that drivers on the platform have been checked.

• Your driving licence
• Your vehicle registration document (V5)
• Goods in Transit insurance
• Hire and Reward insurance
• Public Liability insurance

These documents are visible to City2City staff who carry out the checks. They are not shown to customers. Customers only see that a driver has been checked.

Payouts are handled by Stripe, using Stripe Connect. When you set up payouts you provide your bank details and identity information directly to Stripe, who verify you as required by financial regulation.

City2City does not store your bank details. We receive confirmation from Stripe that your account is set up, and a record of what has been paid out to you. Stripe is a separate data controller for the information you give them, and their own privacy policy applies to it.

• Customers — your first name, your rating and review count, jobs completed, your van and your price. During a job, your location and your contact details.
• Stripe — for identity verification and payouts
• Google — Firebase for push notifications, Maps and Places for addresses and routing, Analytics for how the site is used
• Crisp — our live chat provider
• Amazon Web Services — where the platform and your uploaded documents are hosted
• Insurers, our professional advisers, and the police or other authorities where we are legally required to

We do not sell your data, and we do not share it for anyone else’s marketing.

• Your account — while it is open, and then deleted on request as described below
• Completed jobs and payment records — six years from the end of the tax year they relate to, because UK tax law requires it
• Your documents — kept while you are active and for 6 years afterwards in case of an insurance claim or dispute
• Location history — kept with the job record it relates to, not as a separate trail

Under UK data protection law you can ask us to:

• Give you a copy of the personal data we hold about you
• Correct anything that is wrong
• Delete your data, where we are not required to keep it
• Restrict or object to how we use it
• Send your data to another provider

Email info@city2city.co.uk and we will respond within one month.

You can ask us to delete your driver account and your data at any time, from inside the app or from this website. You do not need the app installed to make the request.

Request deletion of your account

We will delete your profile, your documents, your saved settings and your contact details. We keep records of completed jobs and payments for as long as tax and accounting law requires, and we keep anything needed for a live insurance claim or dispute. Requests are actioned within 30 days.

Email info@city2city.co.uk or call +44 333 335 6525. You can also message us on live chat.

Post: City2City Logistics Ltd (company number 15462566), 16J Blenheim Crescent, London W11 1NW.

If you are not happy with how we have handled your data you can complain to the Information Commissioner’s Office at ico.org.uk, or by calling 0303 123 1113.