Man and van jobs in London

City2City is a marketplace. Customers build the job on the site, compare the drivers who can do it and pick one. See how customers book.

You only appear in a customer's list when five things line up:

• Your prices are saved for the van size the customer searched for.
• City2City has approved you for that kind of work: home removals, furniture, or business to business.
• The collection address is inside the travel distance you set from your base.
• The days and hours you set as available cover the job.
• Your four documents and your van are approved.

When a customer picks you, the job lands under Offers in your driver account, with the addresses, the date and what you would earn. You accept it or turn it down in the City2City driver app. Once you accept, it moves to Booked in.

Your rates live in your driver account, saved one van size at a time. For each size you set:

• An hourly labour rate for each of the four help levels: no help, with driver help, driver and one porter, and driver and two porters.
• A rate per mile for the job itself. For the drive from your base to the collection, a number of free miles, then a rate per mile after those.
• A stair charge per flight of stairs, per person, and a fee for each extra stop.
• An out-of-hours charge for starts before 7am or after 7pm, and a packing price if you offer packing.

Price every van size you drive. A customer searching for a Large Long Wheel Base is only shown drivers with prices saved for that size, and nothing on the platform tells you when a size you drive has been left blank.

Only switch on the help levels you can really bring: any porters you offer are yours to bring and your responsibility.

The price the customer sees includes the Congestion Charge and ULEZ, so build them into your rates. Tolls, ferries and private road charges are not included.

Every booking has a two-hour minimum, and time after that is charged by the hour or half hour. Here is one real Large Long Wheel Base price as a customer sees it in City2City's own booking flow, also shown on the pricing page: £171.95 for the first two hours, then £85.97 an hour. That is what the customer pays, with City2City's booking fee already added to the driver's own rate.

For a 1 bed flat, the van size calculator suggests a Large Long Wheel Base for about 3½ hours, so that job sits between the last two lines. A job that is over in under an hour still books as two hours.

Your driver profile lists four documents. All four must be approved before any job is offered to you:

• Driving licence
• Goods in transit insurance
• Hire and reward insurance
• Public liability insurance

Each one shows as Being checked, Approved or Not approved. Send a new copy, such as a renewed policy, and it goes back to being checked. So send renewals in good time, not on the day the old cover ends.

Your van is approved separately, with its V5, and so is each kind of work you tick. You also need the right to work in the UK.

You choose your level of goods in transit cover. A customer who needs a particular level can ask before booking.

Customers pay by card through the platform, so there is no cash to collect and no invoice to send. Payouts go to your bank through Stripe Connect after each completed job, at the price you set. You need to complete Stripe's identity checks before you can be paid.

Keep the app running on the day so the customer can follow the job, and mark it complete when you finish. The Past jobs tab in your driver account shows what you earned on each job, with a total across completed jobs.

Never ask a customer for extra money outside the platform for work the booking covers.

These are self-employed van driver jobs in London. You are not an employee, worker or agent of City2City. You are responsible for:

• Your own income tax and National Insurance, and registering with HMRC as self-employed, plus VAT if you go over the threshold.
• Your van: its maintenance, tax and MOT.
• Your insurance, and any porters you bring with you.

You never have to accept a job. Once you do, turn up at the agreed time with the van and the help the customer booked, and call at the stops in order. If you cannot make it, cancel as early as you can: repeated short-notice cancellations lead to suspension. Report any damage or incident as soon as you can, and within 7 days of the move at the latest.

The full rules are in the driver terms and conditions. Already approved? Sign in to your driver account.